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Unified Communications and Collaboration

Achieve seamless business-wide connectivity

Today’s business world requires a seamless connection between your people, your resources and your clients. With the pace at which technology is evolving, building a cohesive unified communications and collaboration strategy is essential to achieving your long-term goals. Advania can help you define and deliver this strategy, transforming how you connect and communicate to do business today and in the future.

Answering today’s challenges with a unified solutions strategy

It can be difficult to deliver a consistent message and a quality service if your communications are tangled up across disjointed platforms and mismatched solutions. Time spent seeking out information, stuck in call queues and viewing low-quality video meetings are all a drain on achieving value and driving success.

You want a happy, productive and satisfied workforce. Your people want to connect and collaborate efficiently and securely – whether at home, the office, commuting or somewhere else entirely. Your customers want consistent levels of service when they interact with you via app, email, web or phone. The time for change has arrived – unified communications answers these challenges.

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Building your unified communications and collaboration strategy

Realising the full potential of your organisation relies on the ability to seamlessly switch from internal chat to work-in-progress documents and from client phone calls to secure data without delay. A successful unified communications and collaboration (UC&C) strategy can transform how your employees work together and how people connect with and across your organisation. You’ll discover greater efficiency, more robust action and decision-making, and higher client satisfaction, all of which also eases the strain on your IT and communication tools and teams.

At Advania, we can help you get your strategy right, offering you leading UC&C expertise from people who know the technology best. Organisations of all sizes have revolutionised their communication and collaboration landscape, and we can put the same breadth of knowledge and experience to work for you, planning your strategy and advising on the solutions that will deliver your goals.

Excellence in customer satisfaction

Achieving consistently high customer satisfaction is the goal of every organisation. From HD Voice over Internet Protocol (VoIP) calling, to artificial intelligence (AI) powered chatbots; and from richer calling in Microsoft Teams, to instant client histories through customer relationship management (CRM) integration, your customers will respond positively to the increased quality of your service which you achieve through improved communication.

Seamless connections at work

Promote a culture of collaboration using UC&C tools that facilitate smooth and secure communications through calls, messages and meetings, and ensure resources are easily discoverable and shareable to enhance productivity. We specialise in integrating various collaboration, productivity, wellness, compliance and business apps into a unified platform, enabling your people to swiftly access their crucial resources and empowering them to be their best.

Flexibility and scalability as standard

Escape the financial constraints of maintaining and updating on-site and outdated systems and solutions. At Advania, we streamline the process of monitoring, managing and reporting on your services, and assist in incorporating adaptability into your UC&C strategy, so you can fully leverage the advanced features provided by cloud services.

Accelerate and expand your unified communications and collaboration goals

Every organisation is unique and requires solutions tailored to their goals and people. At Advania, we offer a broad range of UC&C services to meet your needs, no matter what they are. Whether you want a strategic partner to assist with a broad, long-term strategy or more focused advice on a particular technology, you can count on our expertise. Here are a few of the services we provide.

Microsoft Teams Voice services

We can give you end-to-end Teams Voice services, including advice on how to bring your telephone systems on par with today’s needs and demands.

Call recording

We’ll give you high-quality call recording, powerful performance analytics driven by AI, compliance and security features and the flexibility to scale your service whenever and wherever you need.

Contact Centre as a Service (CCaaS)

We can provide a CCaaS solution that combines HD voice quality and advanced private branch exchange (PBX) style functionality with the security and flexibility of the cloud. We’ll work with you to understand your environment, users and customers to deliver a service that fits quickly and seamlessly with your chosen interface.

Cloud phone systems

Cloud phone systems give you the benefits of enterprise-standard telephony without the hassle and cost of traditional networks and devices. We can help you get up and running with technical support.

SIP trunking

If you’re looking to move to a future-proof IP voice and data solution, we offer a cost-effective, cloud-based global SIP trunking that will allow you to easily manage calling from your communication platform or phone system.

Reporting and analytics

Our single-pane communications and call-quality dashboard reports give you powerful insights across multiple platforms. You’ll be able to proactively solve issues and drive adoption, improving customer service and user experience.

Unified communications and collaboration powered by Microsoft Teams

The modern workplace demands a fluid and flexible platform to engage users and encourage productivity. Microsoft Teams is that platform – the hub for today’s organisations. In addition to its call, meeting and chat capabilities, it’s a single pane for collaboration through SharePoint, with productivity enhanced through Power Apps and business applications, and wellbeing, knowledge and learning through Viva. Advania is the perfect partner to help you deliver transformative UC&C through Teams, with some of the foremost experts and Most Valued Professionals (MVPs) in Microsoft technology, communication and enterprise mobility management.

Accelerating your communication transformation

At Advania, we’re passionate about empowering ambitious organisations to leverage the greatest value from the technology investments. If you need greater functionality than unified communications and collaboration solutions can offer, we have specialist voice and data support, including voice consultancy and connectivity services. We also offer a wide range of professional consultancy and managed services, all geared toward helping you achieve a modern workplace digital transformation.

An award-winning trusted Microsoft partner

In the UK, Advania is recognised as a full Solutions Partner for Microsoft Cloud and an Azure Expert Managed Services Provider, ranking us among the global elite of Microsoft partners.

For your business, your people make the difference. For us, it’s no different – our success is your success. With Advania, you can trust you are gaining the best support and expert advice.

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Let’s create a unified strategy together

With a breadth of experience and knowledge matched by few Microsoft partners, Advania can put you in pole position to revolutionise and transform your workplace. Our experts are ready to design and deploy a UC&C strategy that support your long-term goals and ambitions, with cost-effective measure and security included by design. Why not see what we can do for you.